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Leading Australian International Financial Institution

Head of Services within a leading financial institution was faced with a number of issues as a consequence of a rapidly changing business environment.


Not only was the business being impacted by the GFC, but a new CEO had recently been installed, promising broad cultural change. The client deemed coaching to be the most effective means to help him deal with this convergence of issues.


A plan established goals for improving operational efficiency with a clear strategy for achieving profitability and growth. The client was also supported with strategies for developing his leadership and decision making skills.


Within a short period of time the client made a significant impact on the performance of his division. In less than 6 months he was able to remove approximately $100m of cost from the business without resorting to redundancies or affecting service levels.